Returns and refunds

Does the product not meet your expectations, or is there another reason why you would like to return it? Although we are sorry to hear that, we understand that sometimes you may wish to return your order.

You may request a return within 14 days of receiving your order. After notifying us, the product must be returned within 14 days, unless otherwise agreed with JK Drum Systems B.V.

How to request a return

Before sending a product back, please contact us at:

Please include:

• your order number;
• the product or products you wish to return;
• the reason for the return;
• your preferred solution, where applicable.

We would appreciate it if you could tell us why you are returning the product. Your feedback helps us improve our products and service. Providing a reason is not required where this is not legally permitted or required.

Please do not send a return without contacting us first. We may need additional information to process your return correctly.

Return conditions

To be eligible for a return:

• the return request must be submitted within the applicable 14-day return period;
• the product must be returned within 14 days after the return has been registered, unless otherwise agreed;
• the product must be unused and undamaged, except where inspection or testing was reasonably necessary to assess the product;
• the product must be returned complete, including all original accessories and components;
• the product should, where reasonably possible, be returned in its original packaging;
• a copy of the invoice or a note containing your order number must be included with the package;
• the package must be sufficiently franked and securely packaged.

Products that are damaged, incomplete or used beyond what is reasonably necessary to inspect and test them may be subject to a deduction in the refund amount, where permitted by applicable law.

Return shipping costs

Unless the product is defective, damaged on arrival, or the wrong product was sent, the customer is responsible for the return shipping costs.

Return shipping costs are not reimbursed unless required by applicable law or the return is the result of an error on our part.

We recommend using a tracked shipping service and keeping your proof of postage until the return has been processed. JK Drum Systems B.V. is not responsible for returns that are lost or damaged in transit when the customer has arranged the return shipment.

Return address

Send your return to:

Please note that this address is for returns only. Do not send a return before contacting us by email.

Inspection and refund

Once we receive your return, we will inspect the product and process it as soon as reasonably possible.

If the return meets the applicable return conditions, we will refund the purchase price of the returned product. Original shipping costs are not refundable, except where required by applicable law or where the return is the result of an error on our part.

Refunds are issued using the original payment method, unless another method has been agreed with you. The refund will be processed without undue delay and no later than required by applicable law.

We may wait with the refund until we have received the returned product or until you provide proof that the product has been sent back, whichever occurs first.

Depending on your payment provider or bank, it may take additional working days for the refunded amount to appear in your account.

Defective, damaged or incorrect products

If your product arrives damaged, is defective or you have received the wrong product, please contact us as soon as possible at:

Please include:

• your order number;
• a description of the problem;
• clear photographs of the product and, where applicable, the packaging.

In these cases, please do not return the product until we have provided return instructions. If the issue is confirmed to be our responsibility, we will provide an appropriate solution in accordance with applicable law. This may include a replacement, repair, refund or reimbursement of reasonable return shipping costs.

Exclusions

Some products may be excluded from the right of return where permitted by applicable law. Any such exclusions will be communicated clearly before purchase.